Frequently Asked Questions
The app won't unlock — Touch ID or Face ID isn't working
SoloPass uses Apple's system authentication, so it follows whatever you've set up on your device.
Try these steps: go to System Settings → Touch ID & Password (Mac) or
Settings → Face ID & Passcode (iPad) and confirm biometrics are enrolled.
If Touch ID is locked out, use your login password or device passcode — SoloPass will accept either.
Re-enrolment in system settings usually fixes persistent issues.
Where is my data stored? Is it backed up to iCloud?
All credentials are stored locally in SoloPass's sandboxed app container on your device —
never in iCloud, never on any server. The file is encrypted at rest using complete file protection.
SoloPass has no network access whatsoever.
To back up your data, use Settings → Export SoloPass Backup to save a JSON file,
or Export as Apple Passwords CSV for a format compatible with other apps.
I accidentally reset my vault. Can I recover my credentials?
The reset performs a secure wipe — data cannot be recovered from within the app.
If you previously exported a backup (JSON or CSV), you can restore it via
Settings → Import Credentials.
We strongly recommend exporting a backup before any significant changes.
Going forward, keeping a regular export in a safe location (encrypted drive, secure notes app)
is the best protection.
How do I import from Apple Passwords or another password manager?
SoloPass reads the standard Apple Passwords CSV export format directly.
In Apple Passwords: File → Export Passwords → save the CSV.
In SoloPass: Settings → Import Credentials → select the file.
Most other password managers (1Password, Bitwarden, LastPass) can also export in this format.
On import you can choose to merge with existing entries or replace all.
The vault keeps locking itself — how do I adjust the auto-lock?
SoloPass locks after 5 minutes of inactivity or when your screen sleeps.
It stays open while you're actively using your Mac or iPad — switching to another app
momentarily won't lock it. If you want to lock manually at any time,
tap the lock icon in the sidebar footer or use ⌘⇧L on Mac.
Auto-lock timeout adjustment is on our roadmap for a future update.
How does Emergency Access work?
In Settings → Emergency Access, enter a trusted contact's name and email,
then tap Generate & Send Code. This opens your Mail app pre-filled
with the access code and instructions. Give them the code to keep somewhere safe.
When needed, they open SoloPass on your device, tap Emergency Access
on the lock screen, and enter the code. This gives read-only access —
they can view and copy credentials but cannot add, edit, or delete anything.
The code never expires unless you reset it in Settings.
Can I use SoloPass on both my Mac and iPad?
Yes — SoloPass is available as separate native apps for macOS and iPadOS,
each optimised for its platform. Data is not automatically synced between devices
(the app has no network access by design). To keep both in sync,
export a backup on one device and import it on the other.
We're exploring optional local network sync for a future version.
I found a bug or have a feature request
Please email [email protected]
with as much detail as possible — what you were doing, what happened, and your device and
macOS/iPadOS version. Feature requests are very welcome and directly shape our roadmap.
Getting Started
- 1Open SoloPass and authenticate with Touch ID, Face ID, or your device passcode
- 2Tap the + button in the sidebar to add your first credential
- 3Enter a name, device type, address, username, and password — all fields except Name are optional
- 4Tap Save — your credential is stored immediately in your device's encrypted app container
- 5Use the search bar and device type filter to find credentials quickly
- 6Tap any field's copy button (⎘) to copy to clipboard with a single tap
Compatibility
| Platform | Minimum Version | Recommended | Supported |
|---|---|---|---|
| macOS | macOS 14 Sonoma | macOS 15 Sequoia | ✓ |
| iPadOS | iPadOS 17 | iPadOS 18 | ✓ |
| iPhone | — | — | Not available |
| Apple Watch | — | — | Not available |
| Apple Vision Pro | — | — | Not available |
Data & Privacy
No data collected
SoloPass collects no personal data, has no network access, and contains no analytics, advertising, or tracking of any kind. Your credentials never leave your device.
Read our full privacy policy for complete details on how SoloPass handles your data.
Privacy Policy →Contact
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We aim to respond to all support emails within one business day.